Increase productivity, improve customer analytics, and expand organizational collaboration with Dynamics 365 for Customer Insights.
Productivity
- Manage data points from customers in real time and consolidate disparate data silos.
- Seamlessly integrate familiar tools such as Outlook and Excel.
- Connect data across channels, applications, and devices.
Intelligence
- Identify opportunities & target customer needs.
- Deliver relevant, personalized customer content
- Predictive analytics allow sales team to cross-sell and up-sell customers.
- Tailor experiences on the spot to improve customer satisfaction.
Collaboration
- Single, easy to reference dashboard that's designed specifically for marketing and sales
- Utilize existing data sources - avoiding new system implementation or staff training.
- Embed customer insights into custom add-in applications.
- Allows employees to prepare and visualize data.